The goal of The Purple Property Shop Bolton, is to be recognized as a Family Business who brings family values to the property industry, with a desire to improve the level of customer service received by people involved with selling and renting property. Whether you are purchasing, selling or renting your property or business through us we guarantee a first-class service with a personal touch.
For us that means engendering values of honesty, support and trust, all done in a professional and approachable manner. Over the last 15 years we have spent time carefully refining and reviewing our process so that our clients are part of a well-oiled machine.
You Don’t Get A Second Chance to Make A First Impression
We spend a lot of time training our staff on simple elements that we believe make a big difference. Whether that be the tone, manner and phraseology we use in how we greet our clients, answering the phone within 4 rings, responding to clients quickly and effectively and easy to use guides…the list goes on. We strive to give the customer a warm, reassuring and positive feeling from the very beginning.
Any feedback is helpful and by remaining open minded, receptive and being able to conduct ourselves with humility, means we are well placed to pay proper attention to complaints and deal with them appropriately. Good customer service is about attending to customer concerns promptly and accurately.
